I hear a lot about “conflict avoidant” people. Seemingly these are people who steer away from creating conflict, because they “don’t like” to have conflict with people in their lives – they prefer harmony, apparently. They will either call themselves this, or other people will refer to them as this: oh, they didn’t do that because they’re conflict avoidant…
I’ve begun to have a different take on this and I offer a 360 re-frame here from a professional point of view.
I’ve come to believe that being perceived as conflict-avoidant gives a person a bit of a free pass: they are not expected to, or are repeatedly excused for not, dealing with difficult matters head on by having a conversation – i.e. using communication skills – that sorts things out and avoids an actual conflict from ever escalating.
None of us like having these conversations: whether you call them Robust Conversation or Courageous Conversation – they’re hard to do and they require a certain amount of courage activation, and a certain usage of what we call “skilful means” at both ends of the dialogue – the bringing of something difficult up, and the managing the other person’s response once you do.
What is actually happening is “communication avoidance” – the avoidance of conversation / communication. What this fundamentally leads to is – you guessed it! – conflict. What that then leads to is a number of behaviours that perpetuate the avoidance, and prevents the conflict (which has now been created as the other person has been negatively impacted due to the initial avoidance) from ever being resolved.
I’ve begun to recognise and name this pattern as Communication Avoidant and therefore Conflict Creative. I haven’t copyrighted it, you are welcome to use it.
Whether we are in the workplace, in a hierarchy, in the parent community, or at home with our families, this is a toxic dynamic, and by naming it we can begin to change it. Either as the person who inhabits the traits, or the person who may be on the receiving end, or the person somewhere in between.
This does not mean that you have to be – or indeed should revere people who are – a High Conflict Personality (Google it) – people who are “a hammer looking for a nail”. This is the other end of the spectrum. Although the temptation for solving a problem is to go to its extreme opposite, this is rarely useful! (Everyone who’s ever worked for me knows what a fan I am of finding that beautiful middle-ground, the healthy grey-area, where the best of both worlds exist, and can serve as a functional dynamic).
What the Communication Avoidant person is, is anxious. They don’t trust themselves to manage the skills at either end, and they don’t trust themselves to be emotionally regulated should anything bring out a discrepancy within them that they may need to take ownership of, look at, and perhaps adjust in relation to others. What they become is resentful, because they aren’t raising things that need raising, and it pisses them off exponentially over time, leading to unpleasant and/or more avoidant behaviours. What they have is a high degree of shame, and shame stops people from achieving the benefits of self-reflection, personal-insight, and genuine apology, where they might be able to say, right, OK, so you feel like that? Maybe I contributed to that, and for that I’m sorry…What they are doing is, confirming their own belief system, which is that not bringing things up was the correct course of action, because now the other person is emotionally dysregulated from whatever the result that the non-communication had, and has now reacted “so badly” that it means – see, this is why I never raise things, look how over-reactive other people are!
And don’t get me wrong: this is not a judgemental post; this is a psycho-education post. Whether you perceive yourself on either end of the spectrum, or recognise where others may be, it can help you.
As adults in relationship with others, it’s a personal responsibility to:
- Put your big pants on and address things in a timely way, before they harm or negatively impact others
- Develop the right amount of skilful means to resolve disharmony as and when it arises – this means managing other’s emotions, managing your own, and using communication skills (which can be learnt from AI these days)
- Own your own parts in any human discord: nothing ever occurs in isolation
- Practice genuine apology, see how far it gets you (hint: very far)
- Protect yourself from people who cross your boundaries and can become harmful to you. This means knowing what your boundaries are.
A balanced approach, see? A middle ground, taking the best from both ends of the spectrum and operating from a functional grey-area.
Questions to ask yourself:
What might have happened if I’d brought that up at the time I felt initially concerned?
What did I keep to myself, that ate away at my brain, that caused resentment in me?
When I imagined bringing this up, what was I afraid of? What am I REALLY avoiding?
What did I contribute to this conflict?
Was I a hammer looking for a nail?
What could I do differently next time?
What can I do now to contribute to a resolution?
What skills would I like to learn to make this easier next time? (Do I have Chat GPT downloaded yet?)
Whether you’re a leader, a parent, an employee, a child, a dog, remember: communication always wins.
As always, I welcome your comments and feedback.
Charlotte.
